Return and Refund Policy
Return and exchange conditions
This return policy applies to the following countries: United Kingdom.
Our return period is 30 days after receipt of your order. After this period, returns or exchanges are unfortunately no longer possible.
You can return your items within 30 days of receiving your order if you received defective or damaged items, if you received the wrong size or color, if the item does not fit, or if you are not satisfied with the items.
To be eligible for a return, your item must be unused and in the same condition you received it in. The item must also be in its original packaging .
Non-returnable items:
- Gift vouchers
Return process
Send an email to info@rowenlondon.com to request a return form.
Please fill out the form and enclose it with your return.
Send the package to the address we provide. Use a shipping service with tracking.
After receiving the goods, we will refund you the amount within 5 days .
Return costs
Return shipping costs are generally borne by the customer and are non-refundable. This particularly applies to returns due to dissatisfaction or an incorrect size.
Since the sender is responsible for the return shipment, we strongly recommend using a shipping service with tracking (e.g. DHL) to ensure that the package arrives safely.
Exception: If your item was damaged, defective, or delivered incorrectly , we will, of course, cover all return shipping costs. In this case, our customer service team will be happy to assist you and provide you with the relevant information.
Return address
Please note that returns must be sent to our warehouse in China .
The return costs are to be borne by the customer.
Note: When shipping with DHL, the estimated return costs are for the customer , the costs depending on the size and weight of the package.
Name: HST
Address: 3rd Floor, Building C, Dinfeng Science and Technology Park, Qiaotang Road, Fuhai Street, Bao'an District
Province: Guangdong
City: Shenzhen
Province: Guangdong
Country: China
Postal code: 518100
To ensure a smooth return process, we recommend that you contact our customer service team in advance. You will then receive all the important information and confirmation of your return.
Refund
After we receive and inspect the item, we will process your refund within 7 days and refund the amount to your original payment method.
Delayed or missing refunds:
If you do not receive your refund on time, please check your bank account and contact your bank or credit card company if necessary.
For further support, you can contact us at info@rowenlondon.com .
In certain cases, only a partial refund may be issued or a refund may be refused :
Any item that is not in its original condition.
Any item that is missing parts and this is not our responsibility.
Any item returned more than 30 days after delivery.
Exchange
The best way to exchange an item is to return it and then place a new order for the desired item.
If you would like to exchange an item, please send us an email to info@rowenlondon.com .
Returns after the deadline
Items returned after the 30-day period may be refused or only partially refunded.
In such cases, please contact us for further information.
Cancellation
If you wish to cancel your order, you have one hour after placing the order to do so.
After this deadline, cancellations cannot be processed as processing and shipping of your order may have already begun.
To cancel within this period, please contact us at info@rowenlondon.com and provide your order number.
After the one-hour period has expired, you may, if necessary, initiate a return in accordance with our Return Policy.
For more information, please read our full terms and conditions in the Terms of Service
Contact information
Do you have any questions? Please feel free to contact us: Contact