Return and Refund Policy

Returns

Are you not satisfied with your order or did you order the wrong size? No problem! You can return or exchange your order within 30 days of receiving it.

General return conditions:

  • Returns are accepted within 30 days of receiving the product.
  • The product must be unused, undamaged, and in its original packaging.
  • Please include the original receipt or proof of purchase.

What are the conditions?

Incorrectly ordered products can be returned as long as they are unused and in their original packaging. Unfortunately, customized or specially made products cannot be returned.

Do I have to pay for the return?

Yes, return shipping costs are the responsibility of our customers. We strongly recommend sending the return with tracking, as we cannot be held responsible for lost returns.

Can I return my product without contacting you?

No, please contact us before sending your return. The return address may differ from the address your original order was shipped from.

My order is damaged, what should I do?

Please send us a photo or short video showing the damage or quality issue with the item. The item should be photographed on a flat surface, clearly showing both the brand logo and the defect.

This information helps us process your claim quickly and improve our processes. Please contact us within 30 days of receiving the damaged product.

Returns in 4 Easy Steps

  1. Send an email to info@rowenlondon.com to request a return form. Read the conditions carefully before returning the product to our sorting center.
  2. Fill in the return form.
  3. Send your order along with the completed return form to the provided address. Please note that return shipping costs are your responsibility. Make sure the package includes a tracking number.
  4. Once we have received the package, we will refund the purchase amount to your bank account within 5 days.

Exchanges in 4 Easy Steps

  1. Send an email to info@rowenlondon.com with photos or a short video of the defective product and a brief description of the issue.
  2. Our team will review the product based on your photos/videos.
  3. Once approved, we will send a replacement product to you free of charge.
  4. Our customer service will provide you with tracking details for the replacement shipment.

Refunds

Once we have received your return, verified the products are unopened and unused, we will issue a full refund to your original payment method.

Please contact us after shipping your return and share the tracking details so we can process your refund.

Your financial institution may take 3–5 business days to process the refund.

Return Address

The return address must be clearly provided by our customer service. If you wish to return an item, please contact us first at info@rowenlondon.com to receive the correct return instructions and address.

Contact Us

Contact information

Do you have any questions? You are welcome to contact us:

Store name: ROWEN LONDON

Phone: 0634998361

Email: info@rowenlondon.com

Postal address: Reinoutlaan 35, 5665 AM, Geldrop, The Netherlands

Chamber of Commerce (KvK): 95883886

VAT number: NL867368597B01

We strive to respond to your email within 24 hours.

Do you have any questions? Please feel free to contact us: Contact

traditional company

Rowen London is a company registered in the Netherlands that prides itself on its integrity and transparency.

We are creating a brand that stands for comfort, style and trust.

Each collection is carefully designed so that our customers can wear clothing that is comfortable, looks good and focuses on quality – without compromise.

Our mission

Our mission is to offer fashion-conscious people a diverse selection of clothing that highlights their personal style.

We want to inspire people to find their own expression and experience fashion as part of their individuality.

For us fashion stands for accessibility, quality and authenticity – for everyone.