Shipping policy

Shipping policies

At Rowen London , we strive for reliable and transparent delivery of your order. Our dedicated team works daily to optimize our processes to provide you with the best possible service.

Below you will find the average delivery time for all our packages:

Processing time: 1–3 business days (Mon–Fri).
Shipping time: 4–9 business days (Mon–Fri).
Shipping costs: Free.
Total delivery time: approx. 5 to 12 working days

Ordering process

To protect your data and ensure a smooth transaction, we do not accept orders by phone. You can easily order online:

Select the product you want and add it to your shopping cart.
Log in to your account or register a new account.
Enter or confirm your shipping and payment information.
Complete your order.

Delivery times & shipping costs

country	Processing time	Shipping time	Shipping costs
UK	1–3 working days (Mon–Fri)	4–9 working days (Mon–Fri)	For free

Latest order time: 3:00 PM (GMT / London Time)

Total delivery time: approximately 5 to 12 working days

Shipping & Tracking

Your order will be shipped via our reliable shipping partners:

Once your order has been shipped, you will receive a confirmation email with a tracking number that you can use to track the status of your delivery online.

Important information about your address

Please check your delivery address carefully. We are not responsible for packages that cannot be delivered due to incorrect address information. In such cases, the purchase amount will be refunded, less the shipping costs. You will need to place a new order for a new delivery.

Address changes after ordering

Would you like to change your delivery address after placing your order? Please contact us as soon as possible at info@rowenlondon.com. If your package hasn't been shipped yet, we can still adjust the address. If the package has already been shipped, unfortunately, an address change is no longer possible.

Contact information

Do you have any questions? Please feel free to contact us: